Category Archives: News

Inclusive Leadership: From KPIs to KBIs

leadership inclusif

As organizations and leaders progressively lean towards a more inclusive way of managing their people and conducting business, Key Behavioural Indicators (KBIs) are gaining momentum to measure efficiency – but also critical inclusive leadership behaviours such as humility, courage, and curiosity. Will KBIs dethrone Key Performance Indicators (KPIs) as the dominant management tool? Behavioural indicators…

Direct vs Indirect Communications

communication indirecte

One of the challenges that typically tops the list when managing diversity is communication barriers. Differences in languages are, of course, a key element and usually the first one we address. We translate texts for our presentations or marketing materials, get a language coach to communicate when we do not speak our client’s language, or…

Inclusive leadership and cultural intelligence

Leadership inclusif

In their work to foster diversity, equity and inclusion in their organizations, a growing number of leaders aspire to be more inclusive. And with ample reason, it seems. According to an article published by Harvard Business Review, “inclusive leadership is emerging as a unique and critical capability helping organizations adapt to diverse customers, markets, ideas…

Design and Cultural Adaptation – 3 steps

design restaurant

Designing a commercial space requires a deep understanding of the target clientele – even more so across borders. So, in designing a space for a Montreal clientele, Saguez & Partners, a global design agency based in France, turned to ACCULTURA to learn more about Canadian, Quebec and Montreal cultural values. Like any form of artistic…

Selling to international clients – 3 critical steps

International sales

How can you capture your Chinese prospect’s interest in an email? Is your French-Canadian presentation adapted to convince your prospect in France? What should you plan for a successful business development trip to Mexico? These questions are but a sample of those you should be asking when doing business abroad. But to sell successfully in…

Cancer and Bias in the Workplace

CWarrior Vignette HR News

Too often, we think of cancer as a death sentence. However, this disease has multiple forms, and survival rates are increasing. In Canada, 1 person out of 2 will be affected by cancer during their lifetime, representing a significant portion of the workforce, whether employees or entrepreneurs who create jobs. While cancer does not discriminate…

Multicultural Virtual Team Meetings: 3 Key Considerations

virtual multicultural

Virtual team meetings now represent a significant part of the work for anyone involved in a non-location-dependent job. While technology has allowed many organizations to remain productive during the pandemic, virtual meetings have brought their share of cons and pros. Chief among the latter is the ability to gather colleagues and clients from all over…

Teaching with cultural intelligence

Diversité et éducation

This winter, I taught a course on Communications and Cultural Intelligence to a group of master’s students at Montreal’s HEC. None of them was of Canadian origin. One was from China, 2 from the United States, 1 from Italy, and another was newly established in France. I provided the course in hybrid mode, with 3 students…

The battle against racism, sexism and other ill-fated isms

Diversité, équité et inclusion

Canada, Spring of 2021 – Spring has been heartbreaking in my homeland. In May, 215 tiny bodies were discovered on the grounds of a former Residential School in British Columbia. In June, Ontario had to bury a Muslim family of 4 killed as a result of hate. And as I publish this article, Quebec has…

What is Diversity?

Diversity

Diversity is definitely the word of the millennium! But what does diversity actually mean? What does it include? Why are we talking about Diversity and inclusion? This may seem like questioning the obvious, but because we talk a lot about Diversity in our business, I see that people have different perceptions of diversity. So, allow…

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